Returns

Should you require information or help, please contact us by email to team@atlantispeople.com or by phone and we will be happy to assist you.

WELCOME TO ATLANTIS PEOPLE’S RETURN POLICY

If you want to return an item purchased on https://atlantispeople.com, you have 30 days from the shipping confirmation date of your order to do so free of charge. The items should have all tickets attached and be in perfect condition.

Atlantis People will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within thirty (30) days of the date of the Shipment Confirmation e-mail, unless a longer period of time is specified in writing at the time of purchase, Order Confirmation, or Shipment Confirmation purchased on https://atlantispeople.com. Refunds are made in the form of original payment. If the original form of payment is not available, please contact at team@atlantispeople.com. For purchases using a gift card only, refund will be made in the form of a merchandise credit. Returns will involve any additional cost to you. You should send the product in the same package received. We are not responsible for lost packages. The cost of expedited shipping to you for the original order (if applicable) is not subject to refund. We are also not responsible for non-Atlantis People merchandise included in any returns. If you have any doubts you can contact us through our “Contact Us” webpage. Terms and Conditions for Gift cards and store credits are available at www.atlantispeople.com. Store or merchandise credits may not be converted to cash at any point, except as required by applicable law. Please allow 1-2 billing cycles for the refund to appear on your bank statement (due to different banking institution policies). Price adjustments will not be honored for any marked-down merchandise. Undergarments & swimwear are returnable, as long as they remain in the original packaging and the hygiene sticker remains attached. Accessories and perfumes must be in their original condition and original packaging. Subject to applicable law, on sale merchandise is sold “as-is”. Atlantis People reserves the right to refuse returns of any merchandise that does not meet the above return requirements in Atlantis People’s sole discretion. For any questions or more information contact us at through our “Contact Us” webpage. This policy is in addition to and does not affect consumers’ rights under any applicable law. Please include with the product being returned all original boxes, instructions, documents, and wrappings. After reviewing the product, we will let you know whether or not you have a right to a refund based on our Return policy conditions. We will process your refund as soon as possible and in any case; within thirty (30) days of the date the returned goods have been received by us. We will refund any money received from you using the same method used to make payment if the card is available. If not, subject to any legal requirements, we will issue you merchandise credit or check as dictated by the circumstances as concluded by the company. Merchandise credits do not expire. Monogrammed or customized products are not returnable or exchangeable.